Inspection day should feel like any other day.
Hava Capital gives care managers the audits, the evidence and the support to be ready for CQC, every day of the year.
Inspection readiness, live
Illustrative figuresThe problems behind the paperwork
Most care managers we speak to describe the same few problems. Pick the one that sounds like your week.
Inspectors can arrive without warning
A call on a Tuesday, and a scramble to find supervision dates, training records and last quarter’s audits across three folders.
What inspectors look for
Evidence that the service checks its own quality as a routine, not as a reaction. This sits under Regulation 17, good governance.
How Hava helps
- One dashboard that shows where every audit stands today
- A dated audit history held in one set of workbooks
- A first audit and action plan, so you know the gaps before anyone else does
Start with
Audits are scattered across paper, Word and Excel
Forms in the office, a template from a previous job and a spreadsheet only one person understands.
What inspectors look for
A consistent method: the same checks, done the same way, giving results you can compare month to month.
How Hava helps
- Ten workbooks with the same layout, so anyone can pick up where someone left off
- Live RAG dashboards that update as audits are completed
- Weighted scoring that shows which gaps matter most
Start with
Actions are found, then forgotten
An audit finds the problem. Three weeks later nobody remembers who was meant to fix it.
What inspectors look for
Evidence that issues are acted on, and that the service learns from what it finds.
How Hava helps
- An action plan in every workbook
- An owner and a due date on each action
- A status you can review in supervision or a management meeting
Start with
Medication errors repeat
A recording gap spotted at month end, long after it could be put right.
What inspectors look for
Safe care and treatment (Regulation 12): medicines handled, recorded and stored safely, and a clear response when something goes wrong.
How Hava helps
- An audit covering administration, storage, errors and stock
- Errors tracked over time, so patterns show up
- Findings turned into actions with owners
Start with
Supervision and training slip
Supervision dates drift in a busy month, and the training matrix turns red before anyone notices.
What inspectors look for
Staff who are supported, trained and competent (Regulation 18, staffing).
How Hava helps
- A supervision tracker showing completed sessions and what is overdue
- A training matrix showing who is trained and what is due
- A dashboard you can read in a minute at the start of the week
Start with
Safeguarding and incidents are not learned from
Incidents are logged, but nobody looks across them for patterns. A concern raised in March is still open in May.
What inspectors look for
Concerns recognised, reported and followed through (Regulation 13), with learning recorded.
How Hava helps
- Workbooks that track a concern from report to outcome
- Trends across incidents, not just single entries
- Learning recorded and actions closed
Start with
Capacity and consent paperwork is patchy
Assessments exist for some people, best-interest decisions for others, and nobody is sure who is due a review.
What inspectors look for
Decisions made lawfully and recorded (Regulation 11, consent), with deprivation of liberty safeguards handled properly.
How Hava helps
- A workbook for capacity assessments and best-interest decisions
- A workbook for authorisations, conditions and renewal dates
- One view of who is due for review
Start with
Support plans no longer describe the person
The plan was written at admission. Since then the person’s needs, wishes and routines have changed.
What inspectors look for
Care that is centred on the person (Regulation 9), with plans that are reviewed and acted on.
How Hava helps
- A support plan audit that checks quality and review dates
- Random record audits to test what is written against practice
- Actions to update plans, with owners
Start with
How ready are you today?
Ten questions, mapped to the five key questions inspectors ask. Answer honestly and see where to start. Nothing is stored or sent.
0 of 10 answered
Safe
Effective
Caring
Responsive
Well-led
Indicative only. This is a self-check based on your own answers. It is not a CQC rating and does not predict one.
One system, ready when you are
Hava Capital builds the audit system, gets your team using it and tests it before an inspector does.
Ten audit workbooks
Eight-sheet Excel workbooks with live RAG dashboards, weighted scoring, action plans and random record audits. £149 each.
Explore the workbooksInspection-Ready Setup
Tools configured for your service, staff onboarding, a first audit with an action plan and three months of support. £1,095 a month for three months.
See what is includedCustom audit tools
Falls risk, SALT, nutrition and more, built to match your service. Same layout, your risks.
See examplesMock CQC inspection
A simulated inspection against the five key questions, ending in a written findings report you can act on.
How it worksAdvisory
Practical advice for owners setting up, restructuring or growing a care business, with the scope and fee agreed in writing first.
How we adviseSelling your care business
We buy owner-managed care businesses, especially where the owner is ready to retire, and keep the service running.
What we look forFrom first call to inspection-ready
Inspection-Ready Setup follows four steps and ends with your team running the system on its own.
- ConfigureAudit tools set up for your service and how it records its work.
- OnboardYour staff learn to complete and read the workbooks.
- AuditA first audit gives you a baseline and an action plan.
- SupportThree months of support, then we hand over and leave.
We are paid to leave.
Our aim is a team that no longer needs us. We stay for three months, build the system with you, then hand it over and go.
No long contracts and no dependency. If you want a second pair of eyes later, a retainer is optional.
- Month 1: buildTools configured for your service, staff onboarded, first audit and action plan.
- Month 2: embedYour team runs the audits with us alongside, and actions are closed.
- Month 3: hand overYour team runs it alone. We check it works, then we leave.
Built by someone who has worked in care
Hava Capital was founded by a care practitioner who has worked in local authority social services, direct payments, supported living and residential care, in both the public and private sectors.
The workbooks are written for the way busy teams work: quick to complete, clear to read and honest about gaps.
Questions we are often asked
Do you guarantee a CQC rating?
No. Nobody can. The workbooks and mock inspections show you the gaps and give you a way to close them. The outcome of an inspection depends on your service.
Who are the workbooks for?
Care home managers and supported living providers across England, and the senior teams who support them.
Are you connected to the CQC?
No. Hava Capital is an independent consultancy and is not affiliated with the Care Quality Commission.
Do I need all ten workbooks?
No. Use one to start with the area that worries you most, or build the full set. Each workbook works on its own.